How purchases work on PHexpats
PHexpats does not sell or ship physical products directly. The items featured in our Shop and the travel, accommodation, insurance, and service deals we recommend are offered by third-party partners and retailers (such as Amazon, booking platforms, and other affiliate merchants). When you click through and buy, your purchase, payment, and order are handled entirely by that partner — not by PHexpats.
Refunds and returns
Because your order is placed directly with the retailer or service provider, all refunds, returns, exchanges, and cancellations are governed by that company’s own policy. To request a refund or return:
- Use the order confirmation or receipt the retailer emailed you at the time of purchase.
- Contact the retailer’s customer support directly — they hold your order and payment details.
- Review the partner’s refund window and conditions, which are shown at checkout on their site.
Bookings (flights, hotels, tours, insurance)
Travel and insurance bookings are subject to the cancellation and refund terms set by the airline, property, tour operator, or insurer at the time you book. Always read those terms before confirming, as many promotional fares and rates are non-refundable.
Digital content on PHexpats
Our articles, guides, and community access are provided free of charge, so no payment or refund applies to them.
Questions
If you’re unsure who to contact about an order, reach out to us at hello@phexpats.com and we’ll point you to the right partner. Please note we cannot process refunds on a partner’s behalf.